Managing crisis has always been a challenge for people involved in disaster management and humanitarian assistance. This is because the broken social order during crises hinders search, rescue and relief operations, as well as impedes restoration of normal life. When crisis prevails panic reigns in the lack of information. Traditional media like telephone service, radio and television transmissions gets hit the hardest. It takes hours to update news for print media. However, people utilize Internet and social media which is helpful particularly when traditional media is not able to function. Many government organizations, including Nepal Police, made use of social media after the April 25 earthquake. Twitter handle of Nepal Police got quick public attention as it started to bring results based on citizens’ crisis information reporting.
