In its recent annual world airline star ratings, UK-based Skytrax stated that Nepal Airlines is one of 22 airlines in the world, to have been awarded just two stars, disclosing that the state-owned international air carrier delivered low quality performance, below the industry quality average across many of rating sectors. A two-star airline rating signifies poorer or inconsistent standards of product and front-line staff service for cabin service and home-base airport environment, according to Skytrax rankings which are focused more on service and not safety.
